Returns & support
Report damaged or wrong products within 3 days (72 hours) of delivery or pickup. Change-of-mind returns are not offered under this policy.
When opening your parcel
Record one continuous unboxing video, starting with the sealed parcel and shipping label, then showing the item and any damage or mismatch. Keep the packaging and avoid using the item.
Request a return
- Open your orders and choose the damaged or wrong product return reason within 72 hours.
- Send your order ID and unboxing video privately to our WhatsApp support. Do not post address labels publicly.
- Our team reviews the evidence and provides return instructions. Contact us if you could not record a video; alternative evidence can be reviewed by an admin.
A request is not automatic approval. Do not ship anything back before receiving instructions. Contact support for partial-item returns or a delivery-date dispute. Refunds are recorded after inspection and actual payment; the website does not automatically transfer money.